2011
11.02
the ability to really listen
倾听是一切交流的基础,这一点,大家都已经很熟知了,让我们一起来回顾倾听中的点滴注意点。 Most probably, one of the most crucial aspects of successful communication is the ability to really listen. An effective listener is as actively involved in the conversation as the speaker is, but the role
详情2011
07.13
邵逸夫医院护理交流委员会手册
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详情2008
11.24
body language
在交流过程中,你是否注意到了体态语言传递出来的信息。事实上,体态语言比有声语言还要真实了表现了对方的内心。让我们来看一看。 一个有效的交流者,常能关注到从对方体态的自然流露出的信息,体态信息包括了姿势、手势、音调、衣着、个人距离,这些反映了对方的个性、文化背景等。举例来说,当你说话时,对方同你保持的距离就很能传达一些信息,通常,趋
详情2008
11.24
dealing with criticism
很多时候,我们也会收到建议,事实上,你有自由做出不同的接纳态度,什么样的态度能体现你开放的心态,让他人下一次还乐意再给你好的建议呢?We have three choices when dealing with criticism: 1. Say nothing 2. Attack the person verbally who is criticizing us 3. Express our feelings and opinions directly and honestly with re
详情2008
11.24
constructive feedback
在交流中,我们常常遇到“给建议”的环节。我们是否有这样的疑问,用怎样的方式给建议,能够达到最好的效果,或者传递积极的意义呢?让我们一起来看看怎样给出“建设性的建议”。It is important that an assertive person is able to give constructive feedback. Some of the guidelines in giving constructive criticism are: utilizing "I" messages ins
详情2008
11.24
Express caring out loud ?speak the language of caring
If you think this:Think this instead:Here she goes again? Now what?她又来了,这一次又想要做什么呢?Let’s if I can build her trust , so she can relax如果我能建立起她对我的信任的话,她就能放松些了If I have a chance to make a difference right now看看我是否能做的不一样一些呢I didn’t deserve that outburst.
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