the ability to really listen

倾听是一切交流的基础，这一点，大家都已经很熟知了，让我们一起来回顾倾听中的点滴注意点。

 

Most probably, one of the most crucial aspects of successful communication is the ability to really listen. An effective listener is as actively involved in the conversation as the speaker is, but the role involves a greater effort and more concentration than that of speaking. Since the speaker's nonverbal communication reveals more than the actual words, the listener must be alert to posture, gestures, facial expressions, eye movement, and the tone and inflection of the speaker's voice. If listeners misinterpret what has been spoken, major misunderstandings can be avoided if clarification is sought immediately.
  

真正有效的倾听是成功交流中至关重要的环节。 一个有效的倾听者是能够如同讲话者一样甚至比讲话者本身更加积极投入到对话内容中去。从讲话者发出声音之前出现一些体态表情开始， 倾听者就应开始全心投入。倾听过程中，要注意讲话者的姿势、手势、面部表情、眼神、音调、声音的变化等体态语言传达出来的信息。如果听的过程中，有不太理解，或者可能产生歧义的内容，应当插一句“对不起，这句话的意思是不是这样---”来及时确认澄清。

 

     讨论

 

当我们和病人交流时，除了要很好的了解病情，或者病人此次找你交谈的目的，还需要了解什么呢？ 

If you are highly knowledgeable about your major field, but have little knowledge of other subjects, there will be relatively few people who will find you a stimulating conversationalist.

       

工作中，我们怎样灵活的去获取病人的背景信息？