在交流过程中，你是否注意到了体态语言传递出来的信息。事实上，体态语言比有声语言还要真实了表现了对方的内心。让我们来看一看。 一个有效的交流者，常能关注到从对方体态的自然流露出的信息，体态信息包括了姿势、手势、音调、衣着、个人距离，这些反映了对方的个性、文化背景等。举例来说，当你说话时，对方同你保持的距离就很能传达一些信息，通常，趋近是表示对你说的感兴趣，趋远往往说明他不相信、不感兴趣或者不喜欢你的话题。 再看看手势信息吧。即使对方表现的很平静，手势还是能暴露出紧张。经典的说法是当一个人双手交叉抱胸代表他的自我保护和防御，这时，你就可以依据此来调整自己的方式，当然，或许只是他觉得冷了，所以，有时体态语言也会引起误解哦。你需要重视的是体态和语言信息的不一致时的情况。例如，愉悦情绪往往表现为在交流中自然浮现的微笑，但是假如对方只是假装，那么也许他会保持这个微笑相当长的时间，并且可能不怎么自然。当体态和语言不一致的这时候，往往体态比语言传达更加真实的信息。因为人们比较容易控制自己的口头语言表达，却很难控制音调、面部表情、姿势等体态语言。 在与病人交流中，你注意到这样的情况了吗？怎样运用这些知识帮助日常工作中呢？ Effective communication requires that one is alert to the many nonverbal cues expressed by listeners. These include posture, gestures, facial expression, tone and inflection of words, personal dress, and personal space. It reflects thepersonality and culture. For example, how close to you does a person stand as you talk? In general, moving close to you indicates an interest in you or the discussion. Keeping a distance may indicate uncertainty about you, or a dislike of or disinterest in your topic.
Watch thehands as you interact. Even though the person appears calm, nervousness is often revealed through hand activity. The classic sign of folded arms over the chest may indicate that the individual may be feeling defensive, and it is necessary for you to regress in your approach; or it can indicate that the person is cold. This action demonstrates how easily body language can be misinterpreted. The most important signs to watch for are incongruent facial expressions. Genuine emotions usually cause a quick smile that encompasses the entire face. If someone is faking an emotion, they often hold the expression too long. During interactions, nonverbal and verbal messages often conflict. Usually, the nonverbal message is the more accurate. It is easy to control our words, but more difficult to control tone of voice, facial expression, posture, and other nonverbal
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